Claims

How to submit a Travel Guard claims

To ensure prompt processing of your claim, it is important that you submit a completed Claim Form with the copy of policy/certificate of insurance together with the applicable documents to:

AIG Asia Pacific Insurance Pte. Ltd.
AIG Building
78 Shenton Way, #07-16
Singapore 079120
Tel: (65) 6224 3698
Fax: (65) 6835 7417

NEW! For ease of filing claims and answering any of your claims enquiries, you may now contact AIG 24-hour Travel Claims Hotline @ (65) 6224 3698


Relevant AIG Travel Insurance claims forms


Relevant documents needed for travel insurance claims

Medical Expenses
- Original Medical Bills & receipts.
- Medical Report / Inpatient Discharge Summary
- Copy of passport / itinerary

Hospital Visit or Compassionate Visit
- Medical Report
- Receipts for airfare / rail / sea transport, hotel accommodation

Child Protector
- Receipts for airfare / rail / sea transport

Emergency Telephone Charges
- Original Medical Bills
- Original Phone Bills

Automatic Extension of Policy
- Proof of stay in hospital / quarantine

Personal Accident
- Death Certificate
- Medical Report
- Autopsy & Toxicology Report
- Police report & findings

Child Education Grant
- Medical Report
- Birth certificate

Trip Cancellation / Postponement
- Death Certificate / Doctor’s letter
- Invoice from travel agency and statement showing breakdown of tour package & amount refunded
- Invoice showing cancellation charges
- Proof of relationship to Insured

Travel Interruption
- Proof of hospitalisation
- Letter from agency showing breakdown of tour package & amount refunded
- Medical report / inpatient discharge summary

Loss of Travel Deposit
- Original booking invoice & Proof of deposit
- Documents showing proof of insolvency of tour agents

Curtailment
- Proof of purchase of Additional air-ticket & hotel expenses
- Letter from agency showing breakdown of tour package & amount refunded.
- Proof of relationship to Insured
- death certificate / doctor’s letter

Kidnap & Hostage
- Proof of event

Personal Liability
- Do not admit liability or make any offer, promise or payment without prior consent. Submit all correspondence / documents from third parties for our handling.

Baggage Delay
- Property irregularity Report
- Air Ticket and acknowledgement receipt on baggage received

Baggage Loss / Damage
- Property irregularity Report / Police / Hotel Mgt Report
- Original proof of purchase & original warranty cards / repair bills & photographs
- Letter of Compensation from Airlines / hotel mgt

Jewellery Coverage
- Police Report within 24hrs (due to robbery or theft)
- Original proof of purchase

Flight Delay
- Delay report from airline showing time & reason for flight delay
- Air Ticket and Boarding Pass

Personal Money
- Police Report / Hotel Management Report

Loss of Travel Documents
- Police Report
- Receipts for obtaining replacement of travel documents
- Hotel bills incurred for replacement of documents
- Transportation Bill

Travel Misconnection / Flight Diversion / Flight Overbooking
- Flight itinerary & boarding pass
- Letter from Airline

Golf Loss / Damage
- Property irregularity Report / Police / Hotel Mgt Report
- Original proof of purchase

Rental Vehicle Excess
- Rental Vehicle agreement
- Car accident report
- Receipt for payment of excess

Pet Cover
- Receipt of proof of Cat / Dog is in the Pet Hotel
- Letter for the Air / Land / Sea provider on proof of the delay.

Please note that AIG reserve their right to request for any other supporting documents which AIG deem necessary.